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Registration at Global University requires adherence to the university's standards of academic integrity. Many of these standards may be intuitively understood and cannot in any case be listed exhaustively; the following examples represent some basic types of behavior that are unacceptable:
In all cases involving academic dishonesty, the student charged or suspected shall, at a minimum, be accorded the following rights:
Global University assures the public that its philosophy is to be responsive to any student complaint. Historically the university has received very few complaints, and those that it has received have been resolved to the student's satisfaction in every case.
A student wishing to file a complaint or grievance should first follow the steps outlined in the section immediately below, titled "Tracking and Addressing Student Complaints." Global University will do everything in its power to resolve the complaint as expeditiously as possible.
In the event that the student wants to contact higher authorities, he or she may do so at the state and accrediting agency levels. Information regarding these levels appears below.
The Missouri Department of Higher Education (MDHE) serves as a clearinghouse for postsecondary student complaints. The MDHE complaint policy contains information about the complaint process and includes instructions about filing a formal complaint. Note that the policy provides that a student who wants to file a complaint with the department must first exhaust all formal and informal avenues provided by the institution to resolve disputes. The MDHE complaint policy can be accessed at http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION.pdf.
The Higher Learning Commission (HLC), Global University's regional accrediting agency, can also receive student complaints. The Commission can be contacted at the following website: http://www.ncahlc.org/HLC-Institutions/complaints.html?highlight=WyJjb21wbGFpbnQiXQ==.
Please note that the HLC expects complaints and grievances to be first resolved at the institution level, and complaints should only be directed to the HLC if they are deemed to affect an institution's accreditation.
The Distance Education Accrediting Commission (DEAC), Global University's national accrediting agency, also publishes a policy regarding student complaints. This policy can be accessed at the agency's website: www.deac.org. Please note that the DEAC expects every effort to be made to resolve complaints and grievances at the institution level first, and these should only be directed to the DEAC if they are deemed to affect an institution's accreditation.
Global University has been approved as a participating institution in the National Council for State Authorization Reciprocity Agreements (NC-SARA). If, after following the sequence referred to above, you still do not feel your complaint has been resolved to your satisfaction, and if the state in which you live is a SARA member state (go to www.NC-SARA.org, click on "states"), you may appeal to the portal agency of your state (see http://nc-sara.org/content/state-portal-agency-contacts). The SARA complaint process can be found in the SARA Policies and Standards at http://nc-sara.org/files/docs/FINAL%20SARA%20General%20Policies%20released.pdf.
Global University takes complaints and grievances seriously. The Department of Student Services, of GU's Academic Affairs Office, maintains and monitors a complaint or grievance file. The complaints received usually belong in two general categories: (1) the course content or (2) the course delivery and support system.
The Family Educational Rights and Privacy Act (FERPA) affords students certain rights with respect to their educational records. These rights include: